I was not covered should an accident be my fault. On arrival at the BUDGET CARS' desk in Dublin Airport, I was informed that the so-called comprehensive insurance, which NOVA CAR HIRE provides through a third party, has several exceptions – notably: 1. Recently I rented a car for 14 days at Dublin Airport from BUDGET CARS through NOVA CAR HIRE (Booking Number BIE000161587) and will NEVER be using NOVA CAR HIRE again. It was impossible to change the tyre ,it was dark and there was a pack of dogs the only thing possible was to leave it as the car hire company had no interest whatsoever Keep well clear of them please They say a lot of damage was done but I have photos which show it was just a tyre. They would not give me another car and keep taking money out of my credit card account which I have now stopped. Ehatcthey did was accuse me of incompetence in giving the key to this person ,not accepting that they would not /could not communicate with me ,they collected the key and took the car. I have a friend in Turkey who drove 49 miles to rescue me ,I gave the car hire company his details as they could not speak English ,I gave him the key so he could communicate with them. After hiring a car ,I had to sign so many documents but it was midnight so I just wanted away ,I tried to pay by debit card but they would not accept I know why now ! On a very dark unlit country road I had a tyre blow out on leaving the car there were wild dogs so you can imagine ,it is now 1am so I tried to contact the hire company but no interest or offer of help.
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